FAQs & Important Information

Our Customers Come First!

Page Index


About the Program

What diet is recommended?

We recommend a healthy, varied, balanced diet of 1/2 vegetables and fruit, 1/4 protein, 1/4 complex (low-GI) carbohydrates plus dairy and the good oils. We recommend reducing animal fats and sugar:

 
Week 3, Day 6
 


Is Fat Chance! suitable for Diabetics?

Broadly speaking, yes, Fat Chance! is suitable for diabetics. However, you may have to make some adjustments to suit your personal situation. We recommend you discuss the program with your doctor first.

Should I buy the Workbook or the Online Program?

This is personal preference. The content of the two is essentially the same although the online program includes a daily email of encouragement and free extra links. People who like books and writing with a pen will prefer the workbook whereas people who enjoy interactive technology will prefer the online program. It may be a generational choice. Some basic familiarity with interactive technology is required to make best use of the online program.
 

AVAILABILITY

YOU CAN BUY ONLINE HERE AND NOW

Fat Chance! may also be available from your Health Care Professional, Dietitian or Gym.

Practitioners and specialists are asked to contact us for further information on running Fat Chance! programs, trade prices and marketing support. See the bottom of this page for contact details. Further information is available here.


CONFIRMATION EMAILS

If your order has been placed successfully You Will Receive A Confimation Email almost immediately. If you do not receive a confirmation email your order was not received by us either.  Contact us immediately.

GUARANTEE, RETURNS and REFUNDS POLICY

We guarantee 100% Satisfaction or your money back. If you are not completely satisfied that Fat Chance! The no-going-back Weight Loss Workbook meets your expectations in every way, please return it in original condition within 30 days of purchase for a full refund (excluding freight, if any).

PAYMENT OPTIONS

Credit card (We accept Visa and Mastercard)

Direct deposit via Internet Banking (for Book only, not available for Online Program)

SECURITY

Security is guaranteed. Payments made by credit card are processed by DPS through a secure and encrypted connection. Fat Chance Publications do not have access to your credit card details at any time.

Alternative Payment Options

Within New Zealand only you may pay by cheque. Send your cheque to Fat Chance Publications, 23 Elmira Avenue, Palmerston North 4410. Make sure your name, address and phone number are clearly indicated.

TOTAL PRICE

The total price you pay is determined by your delivery address because delivery is included in the price and will vary from country to country.

Delivery in New Zealand is FREE for retail customers. The total price in New Zealand is $44.99 NZD 

Total prices including delivery outside New Zealand are as follows:

Total price including delivery to Australia $54.99 NZD
Total price including delivery to USA, Canada and Singapore $69.59 NZD
Total price including delivery to UK, Europe and the Rest of the World $71.99 NZD

There is no delivery charge on the Online Program.

CURRENCY

You will pay in NZD. However, if you (the customer) live in Australia, USA, UK or Europe, these prices will be shown in your local currency (AUD, USD, Pounds, Euros) on the Buy Now page, to help you see how much you will be paying.

For example:

If you live in NZ you will see NZD
If you live in Australia you will see AUD
If you live in USA you will see USD
If you live in the UK you will see Pounds
If you live in Europe you will see Euros
Anywhere else in the world, you will see NZD

Please note: The price shown in your local currency is indicative and may vary slightly. You will pay in NZD.

Confused? Here is an example:

Suppose you live in Australia but order the book to be delivered to your sister in the USA. You will pay the price for delivery to the USA, shown in Australian dollars.

That way, it is easier for you to see exactly how much you are paying.

Any credit card fees and any currency conversion fees (if applicable) are additional and are not determined by Fat Chance Publications but may be added by your credit card company or bank.

PACKAGING, SHIPPING and DELIVERY

We will send your order in plain packaging.
We will dispatch your order within two working days.

Please note: We send by POST, not courier.

Bubble wrappingCutting paperTaping parcelWriting address

Delivery in New Zealand

Delivery is FREE within New Zealand for retail customers.
To keep costs to a minimum we send by POST, not courier. Sending by Post means we can send to rural RD numbers and PO Box numbers as well as all residential addresses.

Delivery Worldwide

We deliver worldwide. Delivery outside New Zealand is included in the price.
Naturally there is no delivery charge for the Online Program.

PRIVACY

We do not share our customer records with anyone. Full stop!

DISCLAIMER

Fat Chance! The no-going-back Weight Loss Workbook  contains the following disclaimer:

"The information contained in this book is not intended to replace advice from your doctor or health care professional regarding your specific situation. Starting any weight-loss program and all matters relating to your health should be discussed with your doctor first. Use of the information in this book is at the reader's discretion. The author and publisher are not responsible for any misuse of the information provided."

HEALTH CARE PROFESSIONALS, GROUPS and TRADE CUSTOMERS (NZ)

Health Care Practitioners, Weight Loss Consultants, Dietitians, Gyms and Community Groups can buy at wholesale prices for groups or resale on our Buy Now page.

A GROUP FACILITATOR'S HANDBOOK IS AVAILABLE FOR GROUP LEADERS

Please visit our Weight Loss Practitioners or Groups pages for more information or feel free to contact me directly.

Our Online program Fat Chance! Online is also available.

 

 

"Fat Chance! is a wonderful resource and a powerful tool
for both weight loss and
personal growth"

      Dr Steve Withington,       Consultant Physician

Consultant PhysicianDr Steve Withington,
Consultant Physician